Privacy Policy

1. Introduction

As part of its activities, SYNEROPS is required to collect and process personal data. We place particular importance on respecting the privacy of our users and protecting their personal data. This privacy policy aims to inform you about how we collect, use, and protect your personal data, as well as the rights you have.

2. Data Controller

Le responsable du traitement des données personnelles est SYNEROPS, SAS, au capital de 9000€, immatriculée au RCS de Orléans sous le numéro 942 192 865, dont le siège social est situé au 290 Rue René Cassin, 45130 Huisseau-sur-Mauves. Adresse e-mail : info@synerops.fr. 

3. Collected Data

We collect the personal data that you provide to us directly, particularly when you:

• Fill out a contact form;
• Subscribe to our newsletter;
• Place an order on our site;
• Participate in a survey or a contest.

The collected data may include:

• Name and surname;
• Mailing address;
• Email address;
• Phone number;
• Payment information;
• Order history.

We also automatically collect data while you browse our site, such as:

• IP address ;
• Connection and browsing data;
• Cookies and trackers.

4. Purposes of the processing

Your personal data is collected and processed for the following purposes:

• Order and customer relationship management;
• Sending commercial and promotional information (if you have consented);
• Improvement of our services and your user experience;
• Management of access, rectification, and opposition requests;
• Compliance with our legal and regulatory obligations.

5. Legal bases for processing

The processing of your personal data is based on the following legal grounds:

• The execution of a contract when processing is necessary for the performance of a contract to which you are a party (for example, managing your orders);
• Consent when it is required (for example, for sending newsletters);
• L'intérêt légitime de SYNEROPS (par exemple, pour prévenir la fraude) ;​
• Compliance with legal and regulatory obligations.

6. Recipients of the data

Vos données personnelles sont destinées aux services internes de SYNEROPS. Elles peuvent également être transmises à des tiers pour les besoins des finalités mentionnées ci-dessus, 

notably:

• Our service providers (for example, carriers, payment services);
• Our business partners (if you have consented to it).

We are committed to not selling, renting, or transferring your personal data to third parties without your prior consent.

7. Transfer of data outside the EU

Some of your personal data may be transferred to countries outside the European Union. In this case, we ensure that this transfer is carried out in compliance with applicable regulations and guarantees an adequate level of protection for your privacy and fundamental rights.

8. Retention period

Your personal data is retained for the duration necessary to fulfill the purposes for which it was collected, in compliance with applicable legal provisions. For example:

• The data related to order management is retained for 2 years from the end of the business relationship;
• Les données utilisées à des fins de prospection commerciale sont conservées pendant 2 ans à compter de leur collecte ou du dernier contact émanant de votre part.​

9. Your rights

In accordance with applicable regulations, you have the following rights regarding your personal data:​

• Right of access: to obtain confirmation of whether your data is being processed or not and, if applicable, to access it;
• Right of rectification: to obtain the correction of your personal data if it is inaccurate or incomplete;
• Right to erasure: obtain the deletion of your personal data in certain situations;
• Right to restrict processing: to obtain the suspension of the processing of your personal data under certain conditions;
• Droit d'opposition : vous opposer à tout moment, pour des raisons tenant à votre situation particulière, au traitement de vos données personnelles basé sur l'intérêt légitime de Synerops.
• Right to portability: to receive your personal data in a structured, commonly used, and machine-readable format,